Refund policy

Refund Policy

Last updated: September 8, 2026

At CMCSOLUTIONS, we sell digital software products and other electronically delivered goods. Because digital products can be accessed, delivered, downloaded, or activated shortly after purchase, our refund policy differs from policies for physical products.

Digital Products

All products sold by CMCSOLUTIONS are digital unless otherwise clearly stated on the product page.

Once a digital product, license key, activation code, download link, or other digital content has been successfully delivered, the order is generally considered final and non-refundable.

However, we may provide a replacement, technical assistance, or a refund when an eligible issue occurs.

Eligible Refund or Replacement Situations

You may contact us for assistance if:

You did not receive the digital product you purchased.
The product delivered is materially different from the product described on our website.
A license key or activation code provided by us is invalid and cannot be successfully activated.
You received the wrong product.
A duplicate charge or duplicate order occurred.
We are unable to provide a working replacement for an eligible defective digital product.

We may first attempt to resolve the issue through troubleshooting or by providing a replacement.

If we cannot resolve an eligible issue, a refund may be issued to the original payment method.

Non-Refundable Situations

A refund will generally not be provided when:

The digital product has been successfully delivered and activated.
The customer purchased the wrong product, version, edition, language, or operating system despite the product information being clearly displayed before purchase.
The customer's device does not meet the software requirements stated on the product page.
The customer changes their mind after receiving the digital product.
The customer no longer needs or wants the product.
The product cannot be used because of changes made to the customer's device, operating system, software environment, or account after successful delivery or activation.
The customer refuses reasonable troubleshooting steps required to verify or resolve the reported issue.
The issue is caused by third-party services, platforms, accounts, or hardware that are outside the control of CMCSOLUTIONS.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Activation and Compatibility

Before purchasing, customers are responsible for reviewing the product description and confirming that the selected software, edition, operating system, device, region, and other requirements are suitable for their intended use.

If you are unsure about compatibility, please contact us before placing your order.

Reporting a Problem

If you experience a problem with your order, please contact CMCSOLUTIONS as soon as possible through our Contact page.

When contacting us, please provide:

Your full name
Your order number
The email address used for the purchase
The name of the product
A clear description of the problem
Screenshots or error messages when relevant

Providing complete information helps us investigate and resolve the issue faster.

Refund Processing

Approved refunds are returned to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card provider, payment processor, or Shopify payment provider.

CMCSOLUTIONS does not control processing times after an approved refund has been submitted to the payment provider.

Fraud, Abuse, and Misuse

We reserve the right to refuse a refund request where there is reasonable evidence of fraud, abuse, unauthorized resale, misuse of digital products, false claims, or attempts to obtain both the digital product and a refund improperly.

Order Cancellation

Because digital orders may be processed and delivered quickly, cancellation may not be possible once digital delivery has started or the product has been provided.

If you wish to cancel an order, contact us immediately. We will review the request based on the delivery status of the order.